Your clients' records should not live in your inbox
Request only the records a matter actually needs — and stop being the inbox, the filing cabinet and the breach risk for everything your clients own.
We can't read your records — and neither can anyone who breaches us.
Every practice ends up holding things it never asked to hold. A PAN card scan sent over WhatsApp. Bank statements forwarded as attachments. A will draft sitting in a shared drive since 2022.
None of it was a decision. It accumulated, because a client needed something done and this was the fastest way to do it. A digital legacy platform for professionals is really a way of reversing that default: the records stay with the client, and you request the slice a matter actually needs.
What this actually costs you today
Four costs, and none of them show up on an invoice
You are a breach risk you did not sign up for
An inbox holding fifty clients' identity documents is a more attractive target than any one of those clients individually. If it goes, it goes at scale — and it goes with your name on the letter to the regulator.
You become the bottleneck
When a client dies, their family comes to you, because you are the only one who knows anything. You end up reconstructing an estate from memory and old emails — usually unpaid, always at the worst possible time.
You cannot prove what you did
If a family disputes what you had, when you had it, or who you shared it with, an email thread is a poor record. Professional duty is easier to demonstrate than to remember.
Retention becomes a decision you never made
Documents arrive, and then they simply stay. Every year of client material you never chose to keep is another year you are liable for losing it.
How it works for a practice
Digital legacy planning for advisers, without custody
Four changes to how client material reaches you, each one narrowing what you have to hold.
Request, don't collect
Instead of asking a client to send documents, you request access to specific records in their vault. They approve. The records stay theirs, encrypted, and you see them without ever storing a copy in your systems.
Scope every request to the matter
A tax filing needs tax records. It does not need the client's will, their letters to their children, or their crypto notes. Requests are scoped to what the matter actually requires, which is also what professional duty requires.
A log you can show anyone
Every access is recorded and hash-chained, so the record cannot be altered afterwards — including by us. If anyone ever asks what you saw and when, the answer is a log, not a memory.
Read the security modelWhen a client dies, you already have the map
If you are named as executor or adviser, the release process opens exactly the records your role requires, once the verification your client set has been satisfied. No reconstruction, no unpaid detective work, no calls to banks asking what might exist.
See how a handover runsWhere it earns its place
Four moments a scoped vault quietly saves you
Not features on a slide — the situations where holding less turns out to be worth a great deal.
A partner leaves, and takes the relationships
When someone moves on, their inbox of client scans moves with them — or worse, stays behind, unowned. Scoped access is revoked the day they leave, and every share they ever held is already on the record.
A regulator or a client asks what you held
Instead of reconstructing a year of email, you produce the access log: which record, which matter, which date. A question that used to mean a bad week becomes a two-minute answer.
A matter reopens two years later
The folio, the deed, the statement you needed then is still where it was — in the client's vault, one request away — not lost in an archive folder named 'final_v3'.
A client goes quiet mid-engagement
You are not left chasing a family that knows less than the client did. The map already exists; you request the one slice the matter needs and keep moving.
An acquirer runs due diligence on your practice
A firm buying your book wants to know what client data you hold and how it is kept. Instead of an uncomfortable inventory of inboxes and drives, the honest answer is: almost none — the records stayed with the clients, and here is the access log.
A client wants their documents back
A matter closes, or a relationship sours, and the client asks for everything returned. There is nothing to hand back and nothing to delete on your side. You release the access, and the record shows exactly when it ended.
Why clients agree to it
It is easier to say yes to than a PAN card over WhatsApp
Because it is better for them too. Their records stay in their own vault rather than scattered across four professionals' inboxes. They can see every request and every access. They can revoke your access the day a matter closes, without an awkward conversation.
In practice, most clients find this easier to agree to than sending identity documents over a messaging app, which they already felt uneasy about.
LifeWyn is not a will or a legal document, and does not give legal, tax or financial advice. It holds the records and controls the access. The judgement stays with you.
Referring clients to LifeWyn
Many advisers recommend it before they ever operate it
A client asks what happens to their accounts if something happens to them. Instead of a long answer, you point them at a vault they set up themselves in one evening — and the next time you need a document, it is already organised.
Estate planning technology tends to ask practices to change how they work. This asks the client to change how they store, and asks you to change one habit: request rather than collect.
How a client grants scoped accessThe executor readiness check
Questions
Asked and answered
- Can I see a client's whole vault?
- No. You see only what the client grants. Anything outside that scope is simply not released to you — by design, not by trust. The client approves each request, and can revoke your access the day a matter closes.
- Is this for firms or individual adviser relationships?
- Both work, and the workflow is the same either way: scoped records, explicit client approval, and a clear audit trail behind every share.
- Does using a digital legacy platform for financial advisers reduce my own risk?
- It changes where the risk sits. Records you request stay inside the client's encrypted vault rather than being copied into your inbox or drive, so you are not holding a growing store of other people's identity documents and statements. Every access is recorded and hash-chained, which means the answer to what you saw and when is a log rather than a memory.
- What happens when a client dies?
- If you are named as executor or adviser, the release process opens exactly the records your role requires, once the verification your client configured has been satisfied. There is no reconstruction from old emails, and no unpaid detective work calling banks to ask what might exist.
See how it works for your practice
Deployments differ enough that a short conversation is faster than a form. Tell us roughly how many clients and what you have in mind.