Legal
Refund and Cancellation Policy
How refunds work for LifeWyn subscriptions.
Last updated: August 24, 2026
LifeWyn is not a law firm and does not provide legal advice. This document is a template and must be reviewed and adapted by qualified counsel before you rely on it in production. Your statutory rights as a consumer are not affected by anything on this page.
The short version
Contact us within 7 days of a charge and we will issue a full refund, no questions asked. You do not need to explain why.
The free trial
Premium monthly and Premium yearly begin with a 14-day free trial, so most people evaluate LifeWyn without being charged at all. A payment method is required to start the trial, but no charge is taken during it.
If you cancel before the trial ends, you are not charged anything. If you do not cancel, the trial converts automatically to a paid subscription and your payment method is charged. We email you before the trial ends, so nothing arrives as a surprise.
Premium Lifetime does not include a trial. It is charged immediately, and the 7-day refund window described below applies to it in full.
Cancelling a subscription
Go to Settings, then Billing, and choose Cancel. You can also email support@lifewyn.com from the address on your account. You do not have to give a reason.
Cancelling stops the next renewal. It does not end the period you have already paid for — Premium keeps working until that period ends, and then the account moves to the Free plan. Records beyond the Free plan's limits become read-only — you can still see and export them, and cancelling never deletes your vault.
Cancelling and refunding are separate requests. Cancelling stops future charges. If you also want the last charge returned, ask for a refund as well — see How to ask for a refund below.
When we give a refund
- Subscription charges. Any Premium charge — monthly, yearly or lifetime — is fully refundable within 7 days of that charge.
- Renewals. A renewal is a charge like any other, so the same 7-day window applies from the renewal date.
- Accidental purchases. Covered by the same window; no separate process.
- Charges older than 7 days. Except where required by law, these are non-refundable and partial periods are not prorated.
- App-store purchases. Purchases made through an app store's in-app purchase system are billed by the store rather than by us, so the store's own refund process applies and we cannot issue the refund ourselves. Contact the store directly and we will help if you get stuck.
Where Indian consumer-protection law gives you a stronger right than this policy, that law applies and this policy does not reduce it.
How to ask for a refund
Email support@lifewyn.com or use the contact form with the email on your account and the date of the charge. You do not need to explain why.
We reply to email within one business day, Monday to Friday, 9am to 6pm IST.
How long a refund takes
Refunds are returned to the original payment method — we cannot send a refund to a different account. Once approved, your bank or card issuer decides how quickly it appears, typically within 5–10 business days, and that part is outside our control.
GST and international payments
Prices shown on the pricing page exclude GST, which is added at checkout. Where a charge is refunded, the GST collected on it is refunded with it, so you receive back the full amount that was debited.
If you paid with an international card, the charge was made in US dollars and the refund is returned in US dollars to the same card. The amount your bank credits in your local currency may differ slightly from the amount originally debited, because your bank applies its own exchange rate on each transaction. That difference is set by your bank, not by us.
What happens to your vault
Cancelling does not delete anything. When Premium ends, your account moves to the Free plan and your vault stays intact.
You can export your entire vault at any time, including after cancelling, in a documented open format. Deleting your account is a separate, deliberate action. Deletion cannot be undone, and a deleted vault cannot be recovered afterward, because we hold only ciphertext and never a working key.
Failed payments
If a renewal payment fails, we retry it and email you. If it continues to fail, the account moves to the Free plan. We do not delete your vault for a failed payment — it stays intact and exportable.
Price changes
If we change prices, you keep your current price until your next renewal, and we will give you advance notice before the new price takes effect. If you do not want the new price, cancel before your next renewal and export your data.
Questions or complaints
Email support@lifewyn.com.
For a formal complaint, contact our Grievance Officer:
Kishor Dhakad, Co-founder
Email: support@lifewyn.com
Address: Near Flipkart Building, Embassy Tech Village, Outer Ring Road, Kadubeesanahalli, Bengaluru, Karnataka 560103, India
Related
See the billing section of our Terms of Service and the pricing page.